Yoga Classes, Workshops, Events, Memberships
Cancellation Policy
At CoyDog Botanicals & Yoga, all services are expected to be paid on the day that the service is rendered. We understand that unanticipated events occasionally happen. In an effort to be understanding to all of our clients, and out of consideration for our staff, we have adopted the following cancellation policies:
Workshops and Events
If you signed up and paid for a single workshop and did not attend the workshop/event, CDBY will provide a credit equal to the paid amount towards any future workshop, event, class, or appointment as long as you provide 48 hours advance notice of the need to cancel. No call/no-shows for a workshop/event are not eligible for a refund.
Yoga Classes
If you signed up and paid for a single yoga class and did not attend the class, CDBY will provide a credit equal to the paid amount towards any future yoga class. We ask that you provide 24 hours advance notice of the need to cancel for an in-studio class in order to avoid a $20 cancellation fee.
Monthly Memberships
If you have a monthly membership, you may cancel this membership if there are extenuating circumstances with 30 days written notice by mail or by emailing us, otherwise, the memberships are binding for the 6-12 month periods depending on the membership.
For All Scheduled Appointments
CoyDog Botanicals & Yoga may ask for a credit card at the time you schedule your appointment to hold your appointment. You will not be charged until your appointment is held. In the event that you need to cancel, we ask that you provide at least 24 hours advance notice of the need to cancel in order to avoid a cancellation charge.
If you cancel an appointment with less than 24 hours' advance notice, there will be a 50% cancellation fee. If you do not attend a scheduled appointment (no call, no show), you will be charged 100% for the appointment. At our discretion, this charge will be either automatically deducted from an existing payment method, and the fee must be paid prior to your next appointment. Thank you for your understanding.
During the COVID-19 Pandemic, we have revised our Cancellation Policy as follows
Amid the ongoing uncertainty of COVID-19, we have modified our cancellation policy to offer greater flexibility to all our clients. We hope this will alleviate any stress and hesitation you have about an upcoming appointment. If you need to reschedule for whatever reason, and especially if you are not feeling well, we understand and request for you please contact us as soon as possible to reschedule. To further support you, there will be no penalties for cancellations.
If you are experiencing a fever, cough, or sore throat, please reschedule your appointment for when you are no longer symptomatic. If you have been to a COVID-19-impacted area or have been in close contact with a person infected with COVID-19, we ask that you please reschedule your appointment for 14 days past the date of contact. Please note, we are requesting that clients wear face coverings when they arrive for their appointments.
Thank you for your understanding.
CoyDog Botanicals & Yoga